These Terms & Conditions (“Terms”) govern your access to and use of the Krysant website, mobile services, marketplace features, customer accounts, purchases, communications, and related services collectively referred to as the “Krysant Services.”
By accessing, registering with, browsing, or purchasing through Krysant, you agree to these Terms and any other policies incorporated into them, including our:
- Privacy Policy;
- Returns, Refunds, Replacements & Cancellations Policy;
- Shipping and Delivery Policy;
- Krysant Purchase Protection Policy;
- Cookie Policy;
- Product-specific terms; and
- Any other policies displayed on Krysant from time to time.
If you do not agree with these Terms, you should not use the Krysant Services.
Nothing in these Terms limits any consumer right or remedy that cannot legally be excluded or restricted under applicable law.
1. About Krysant
Krysant is an online marketplace that enables customers to discover and purchase products offered by independent third-party sellers.
Unless a product page expressly identifies Krysant as the seller, the products displayed on Krysant are offered for sale by independent sellers.
Third-party sellers may be responsible for activities including:
- Maintaining inventory;
- Setting or submitting product information;
- Packaging products;
- Fulfilling orders;
- Shipping products;
- Providing product-specific warranties;
- Processing applicable seller responsibilities for returns; and
- Meeting legal and regulatory requirements applicable to their products.
Krysant provides and operates the marketplace platform and may facilitate services including:
- Product listings;
- Customer checkout;
- Payment processing;
- Order management;
- Seller verification;
- Customer communications;
- Returns and refunds;
- Customer protection;
- Product-compliance review;
- Seller performance monitoring; and
- Dispute resolution.
Krysant may take action where a seller or product does not comply with Krysant policies or applicable requirements.
. Eligibility to Use Krysant
You must be legally capable of entering into a binding agreement to create an account or make purchases through Krysant.
If you are under the legal age of majority applicable in your jurisdiction, you may use Krysant only with the involvement and consent of a parent or legal guardian.
Products subject to minimum-age requirements may only be purchased by customers who satisfy the applicable age requirement.
Krysant may request reasonable information to verify age, identity, payment information, or eligibility where required.
. Your Krysant Account
Certain Krysant Services may require you to create an account.
You are responsible for:
- Providing accurate and current information;
- Maintaining the confidentiality of your password;
- Protecting access to your account;
- Keeping your email address and contact details current; and
- Activities carried out through your account where those activities result from your failure to protect your login credentials.
You should immediately notify Krysant if you believe your account has been accessed or used without authorization.
You may not:
- Create accounts using false identities;
- Impersonate another person or business;
- Use another person’s account without authorization;
- Create multiple accounts to abuse promotions, refunds, or marketplace features;
- Use automated methods to create accounts.
Krysant may request additional verification where unusual or potentially fraudulent activity is detected.
. Marketplace Sellers
Products may be sold by independent third-party sellers.
The identity of the seller should be displayed on the applicable product or order information where required.
Customers should review:
- Seller information;
- Product information;
- Delivery estimates;
- Product condition;
- Warranty information;
- Return eligibility; and
- Any product-specific conditions
before completing a purchase.
Krysant may collect, verify, maintain, and disclose seller information where required by applicable law or Krysant marketplace policies.
Krysant may suspend or restrict sellers who fail verification, violate marketplace policies, sell prohibited products, engage in fraudulent activity, or otherwise present an unacceptable marketplace risk.
. Product Listings and Information
Sellers are responsible for providing accurate information about the products they offer.
Product listings may include:
- Product title;
- Description;
- Images;
- Price;
- Product specifications;
- Size;
- Color;
- Materials;
- Compatibility;
- Safety information;
- Country of origin;
- Warranty details;
- Seller information;
- Delivery information; and
- Return eligibility.
Krysant may review, modify, restrict, reject, suspend, or remove listings that appear inaccurate, incomplete, misleading, unsafe, unlawful, or inconsistent with marketplace requirements.
Images are generally provided for product identification and presentation. Actual appearance may vary slightly because of lighting, screen display, manufacturing variations, or other reasonable factors.
Material differences between the product received and the product listing may qualify for a return, refund, replacement, or claim under the applicable Krysant policy.
. Product Availability
Products displayed on Krysant are subject to availability.
Adding a product to your shopping cart does not reserve the product.
A product may become unavailable before an order is confirmed or shipped.
Where a product becomes unavailable after payment has been received, the applicable order or item may be cancelled, and the customer will receive an appropriate refund.
. Prices
Product prices are displayed on the applicable product detail page.
Prices may change at any time before an order is placed.
The price applicable to an order will generally be the price displayed and accepted during checkout, subject to correction of obvious pricing, technical, or listing errors.
Prices may not include all applicable:
- Sales taxes;
- Delivery fees;
- Duties;
- Customs charges;
- Handling charges;
- Other charges
unless expressly indicated.
Any applicable charges should be presented during checkout where reasonably possible.
. Orders
Placing an order constitutes an offer to purchase the selected product subject to these Terms and applicable product conditions.
Receiving an automated order confirmation does not necessarily mean that the order has been accepted for fulfilment.
An order may be rejected or cancelled where reasonably necessary, including because of:
- Product unavailability;
- Pricing error;
- Payment authorization failure;
- Suspected fraud;
- Shipping restrictions;
- Incorrect customer information;
- Product-safety concerns;
- Legal or regulatory restrictions; or
- Seller inability to fulfil the order.
Where a paid order is cancelled before fulfilment, an appropriate refund will be issued.
. Payment
Payments must be made using a payment method accepted by Krysant at checkout.
Depending on the transaction, payment may be processed by Krysant or an authorized third-party payment processor.
Customers authorize the applicable payment provider to charge the amount shown during checkout.
Krysant may take reasonable measures to prevent:
- Fraudulent payments;
- Unauthorized transactions;
- Payment abuse;
- Chargeback abuse; and
- Other suspicious activity.
An order may be delayed, rejected, or cancelled if payment cannot be verified or authorized.
. Shipping and Delivery
Delivery estimates should be displayed during checkout or in the customer’s order information where available.
Delivery times are estimates unless expressly stated otherwise.
Sellers are expected to fulfil orders within the applicable promised shipping timeframe.
Customers are responsible for providing a complete and accurate delivery address.
Krysant or the seller may not be responsible for delays caused by incorrect customer information, customs procedures, extreme weather, carrier disruptions, or other circumstances outside reasonable control, except where applicable law provides otherwise.
If an order cannot be shipped within the applicable promised timeframe, the customer may receive an updated delivery estimate, cancellation option, or refund as required by applicable law and Krysant policy.
. Tracking
Where tracking is available, customers may access shipment information through:
My Account → My Orders → Track Package
Tracking information is supplied by the seller, carrier, or logistics provider and may occasionally take time to update.
Customers should report material tracking issues through Krysant where appropriate.
. Order Cancellation
Customers may request cancellation of eligible orders through:
My Account → My Orders → Cancel Order
An order may generally be cancelled while it remains unshipped and fulfilment can still be stopped.
Once the order has shipped, cancellation may no longer be available.
After shipment, customers should use the applicable return process once the product has been delivered.
Seller cancellations may occur where:
- Inventory is unavailable;
- Product becomes unavailable;
- Product is damaged before shipment;
- Shipping cannot legally be completed;
- There is a significant listing error; or
- Krysant requires cancellation for compliance or safety reasons.
Where an eligible paid order is cancelled, the applicable refund will be initiated.
. Returns, Replacements and Refunds
Purchases made through Krysant are subject to the Krysant Returns, Refunds, Replacements & Cancellations Policy.
Most eligible products may be returned within the return period displayed on the applicable product detail page.
Return eligibility may depend on:
- Product category;
- Reason for return;
- Product condition;
- Hygiene considerations;
- Safety requirements;
- Customization;
- Hazardous-material restrictions;
- Other applicable conditions.
Products marked Non-Returnable are generally not eligible for ordinary returns.
However, a Non-Returnable product may still qualify for an appropriate resolution if it arrives:
- Damaged;
- Defective;
- Incorrect;
- Incomplete;
- Counterfeit;
- Unsafe;
- Materially different from its listing.
. Seller-Fault Returns
Where a return is caused by:
- Wrong product supplied;
- Product damaged before or during delivery;
- Defective product;
- Missing material parts;
- Material listing inaccuracy;
- Another seller-caused problem,
the seller will normally be responsible for the eligible return shipping costs.
Krysant may provide or facilitate a prepaid return label or another appropriate resolution.
. Product Warranties
Certain products may include warranties provided by:
- The manufacturer;
- Brand;
- Seller;
- Another warranty provider.
Warranty conditions may differ by product.
Customers should review warranty information provided with the product or on the applicable product detail page.
Krysant does not independently provide a manufacturer warranty unless expressly stated.
Nothing in this section limits any statutory warranty, guarantee, or consumer right that applies regardless of a written warranty.
18. Product Safety
Sellers must not knowingly offer products prohibited by applicable law or Krysant marketplace rules.
Krysant may request safety, certification, testing, labeling, or compliance documentation from sellers where appropriate.
Krysant may immediately:
- Restrict a listing;
- Remove a product;
- Stop sales;
- Cancel affected orders;
- Contact customers;
- Request additional documentation;
- Suspend the seller;
- Take other appropriate measures
where a product is suspected of being unsafe, recalled, counterfeit, prohibited, or materially non-compliant.
Customers should stop using a product they reasonably believe presents an immediate safety risk and report the issue through Krysant.
19. Product Recalls
Where Krysant becomes aware of a product recall or material safety issue affecting products sold through the marketplace, Krysant may take appropriate action including removing listings and communicating relevant information to affected customers where appropriate.
Sellers must cooperate with Krysant regarding applicable recalls, investigations, and corrective actions.
20. Counterfeit Products
Counterfeit products are prohibited on Krysant.
Customers who reasonably believe they received a counterfeit product should report the matter through:
My Account → My Orders → Report a Problem → Suspected Counterfeit
Krysant may request evidence and may require the seller to provide:
- Supplier invoices;
- Brand authorization;
- Manufacturer documentation;
- Serial numbers;
- Distribution information;
- Other authenticity evidence.
Listings or seller accounts may be restricted or suspended while an investigation is conducted.
. Krysant Purchase Protection
Krysant provides an order-dispute process known as Krysant Purchase Protection.
Customers may request Krysant assistance when an eligible marketplace order problem has not been properly resolved through the normal seller, return, or claim process.
Eligible issues may include:
- Order not received;
- Damaged product;
- Defective product;
- Wrong product;
- Materially misdescribed product;
- Eligible return refused;
- Refund not processed;
- Suspected counterfeit product;
- Other qualifying marketplace issues.
Krysant may review relevant evidence before deciding the appropriate resolution.
Available outcomes may include:
- Refund;
- Partial refund;
- Replacement;
- Return authorization;
- Returnless resolution;
- Request for additional evidence;
- Claim rejection with explanation;
- Marketplace action against a seller or listing.
. Communications Between Customers and Sellers
Customers and sellers should use Krysant’s approved communication systems for communications relating to marketplace orders where available.
Users must not use marketplace communications to:
- Send spam;
- Harass another person;
- Send unlawful content;
- Obtain unnecessary personal information;
- Promote unrelated products or services;
- Circumvent Krysant payments;
- Move transactions outside Krysant to avoid marketplace rules;
- Engage in fraudulent activity.
Krysant may review marketplace communications where reasonably necessary for customer support, fraud prevention, safety, policy enforcement, dispute resolution or legal compliance, subject to applicable privacy requirements.
. Reviews, Ratings and Other Customer Content
Krysant may allow customers to submit:
- Reviews;
- Ratings;
- Questions;
- Images;
- Videos;
- Comments;
- Other content.
Content must relate to the applicable product, seller, or marketplace experience and must not contain:
- False or misleading information;
- Defamatory or threatening material;
- Illegal content;
- Obscene content;
- Malware;
- Spam;
- Unauthorized personal information;
- Intellectual-property infringement;
- Fake reviews;
- Undisclosed manipulated or incentivized reviews where disclosure is required.
Krysant may remove or restrict content that violates these Terms or applicable policies.
. License for Content Submitted to Krysant
When you voluntarily submit content to Krysant, you grant Krysant a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, format and use that content as reasonably necessary to operate, promote and improve the Krysant Services, subject to applicable privacy and intellectual-property laws.
You must have the necessary rights to submit the content.
You continue to retain ownership of your original content unless otherwise agreed.
. Intellectual Property
The Krysant name, logo, website design, software, text, graphics, and other Krysant-owned content are protected by applicable intellectual-property laws.
Except as expressly permitted, users may not:
- Copy;
- Reproduce;
- Republish;
- Modify;
- Distribute;
- Sell;
- License;
- Reverse engineer;
- Commercially exploit
Krysant-owned content without authorization.
Third-party trademarks, product images, and brand content remain the property of their respective owners.
. Limited Permission to Use the Website
Krysant grants users a limited, non-exclusive, non-transferable, and revocable permission to access and use the Krysant Services for lawful personal or legitimate business shopping purposes.
This permission does not include the right to:
- Scrape marketplace data;
- Operate unauthorized bots;
- Harvest customer or seller information;
- Copy product databases;
- Interfere with website security;
- Circumvent technical restrictions;
- Use Krysant Services for unlawful activities.
. Prohibited Activities
Users must not use Krysant to:
- Violate applicable law;
- Commit fraud;
- Purchase or sell prohibited products;
- Facilitate money laundering;
- Abuse refunds or returns;
- Infringe intellectual-property rights;
- Distribute malware;
- Attempt unauthorized system access;
- Manipulate reviews or ratings;
- Harass users;
- Circumvent Krysant fees or payment systems;
- Create misleading accounts;
- Misuse promotions;
- Interfere with marketplace operations.
Krysant may investigate suspected violations.
. Fraud, Returns Abuse and Account Misuse
Krysant may investigate suspected:
- Excessive or abusive returns;
- False non-delivery claims;
- Item switching;
- Empty-package returns;
- Returning a different product;
- Deliberate product damage;
- Unauthorized chargebacks;
- Promotion abuse;
- Multiple-account abuse;
- Other fraudulent conduct.
Where misuse is reasonably established, Krysant may take appropriate action permitted by law, including:
- Warning the user;
- Restricting marketplace features;
- Requiring additional verification;
- Restricting return privileges;
- Suspending an account;
- Terminating an account.
. Account Suspension and Termination
Krysant may restrict, suspend, or terminate an account where reasonably necessary because of:
- Breach of these Terms;
- Fraud;
- Security concerns;
- Abuse of marketplace services;
- Illegal activity;
- Product-safety risks;
- Payment abuse;
- Repeated serious policy violations;
- Legal or regulatory requirements.
Where appropriate, Krysant may provide notice or an opportunity to appeal.
Termination does not affect obligations that arose before termination.
. Third-Party Websites and Services
Krysant may contain links to websites or services operated by third parties.
Krysant does not control third-party websites, and their own terms and privacy practices may apply.
A link does not necessarily constitute endorsement of the third party.
Users should review applicable third-party terms before using those services.