Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Fashion & Apparel
Products Covered
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Categories Return Windows

Fashion & Apparel :

Apparel, shoes, handbags and eligible fashion accessories :

Eligible Fashion & Apparel products may be returned within 30 days of the estimated delivery date. Krysant will provide free returns for eligible in-policy items in this category.

Men’s Fashion :

Men’s apparel, footwear, bags, belts, wallets, hats and eligible fashion accessories :

Eligible Men’s Fashion products may be returned within 30 days of the estimated delivery date with free return shipping for in-policy returns.

Jewelry :

Eligible jewelry, rings, necklaces, bracelets, earrings and fashion jewelry :

Eligible Jewelry products may be returned within 30 days of the estimated delivery date. Krysant may inspect the returned item before refund approval.

Baby Clothing :

Baby bodysuits, rompers, sleep-and-play clothing, baby apparel and textile garments :

Eligible Baby Clothing may be returned within 30 days of the estimated delivery date.

Electronics :

Consumer electronics, accessories, chargers, connected devices and eligible powered products :

Eligible electronics may be returned within 30 days of the estimated delivery date unless a different product-specific condition is shown.

Auto Parts & Vehicle Accessories :

Non-safety-critical auto parts, organizers, covers, mats, accessories and compatible vehicle products :

Eligible automotive products may be returned within 30 days of the estimated delivery date.

Home & Kitchen :

Non-electrical kitchen tools, cookware accessories, storage, organizers, household and cleaning accessories :

Most eligible Home & Kitchen products may be returned within 30 days of the estimated delivery date.

Office & Stationery :

Notebooks, planners, folders, organizers, paper products, desk accessories and ordinary stationery :

Most eligible Office & Stationery products may be returned within 30 days of the estimated delivery date.

Home Décor :

Wall décor, frames, mirrors, decorative baskets, artificial plants, cushions and non-electrical décor :

Most eligible Home Décor products may be returned within 30 days of the estimated delivery date.

Furniture :

Tables, desks, chairs, shelving and eligible non-restricted furniture :

Eligible furniture may be returned within 30 days of the estimated delivery date, subject to product condition and logistics.

Pet Products – Accessories :

Pet grooming tools, beds, apparel, ordinary collars, waste products and other non-consumable accessories :

Eligible non-consumable Pet Accessories may be returned within 30 days of the estimated delivery date.

Sports & Outdoor :

Yoga accessories, training accessories, sports bags, ordinary sporting goods and non-powered outdoor accessories :

Most eligible Sports & Outdoor products may be returned within 30 days of the estimated delivery date.

Pet Food, Treats & Edible Pet Products :

Pet food, treats, edible chews and other consumables :

These products should generally not be physically returned after delivery because of food-safety and contamination concerns.

Personalized / Customized Products :

Engraved, monogrammed, made-to-order, or otherwise customized products :

Customized products are generally not returnable for change of mind once customization or production has begun.

Used Body Jewelry / Hygiene-Sensitive Products :

Used/opened body jewelry, intimate products and certain hygiene-sensitive goods :

For hygiene reasons, certain products may not be returnable for change of mind once opened, worn, inserted, used, or hygiene protection is removed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Krysant Returns, Refunds, Replacements & Cancellations Policy
Information about return eligibility, return timelines, replacements, refunds, cancellations, and other terms applicable to products purchased on Krysant.com.

Disclaimer: In the event of any discrepancy or conflict between an English version of this policy and a translated version, the English version will prevail, except where applicable law requires otherwise.

Most eligible products purchased from sellers listed on Krysant are returnable within the applicable return window, except products that are specifically identified as Non-Returnable, Final Sale, or subject to special return conditions on the product detail page.
Where a product is returned and a refund is approved, the refund will normally be issued to the original payment method used for the order. Additional processing time may be required by the customer’s bank, card issuer or payment provider after the refund has been initiated.
Customers should always review the return or replacement information displayed on the applicable product detail page before completing a purchase.

Table of Contents

General Returns Policy
Return Policy Types and Descriptions
Categories and Applicable Return Windows
Office & Stationery
Home & Kitchen
Home Décor
Furniture
Fashion & Apparel
Men’s Fashion
Baby Clothing
Jewelry
Electronics
Auto Parts & Vehicle Accessories
Pet Products
Sports & Outdoor
Seller-Fulfilled Items
Customizable Products
Non-Returnable Products
Refund Policy
Order Cancellation Policy
Krysant Purchase Protection
Return Abuse and Excessive Returns
Quick Solutions

1. General Returns Policy
Eligible products may be returned within the applicable return window shown on the product detail page and in the category-specific policy below.
A product may generally be eligible for return, replacement, or another appropriate resolution where the customer receives an item that:

Is physically damaged;
Is defective or does not work as described;
Has missing parts or accessories;
Is different from the product ordered;
Is materially different from the description, images, or specifications shown on the product detail page; or
Otherwise qualifies for return under the applicable category return policy.

For ordinary change-of-mind returns, the returned product must generally be in substantially the same condition in which it was received.
Where applicable, the product should be returned with:

Original manufacturer’s or brand packaging;
Product tags;
User manuals;
Warranty cards;
Certificates;
Accessories;
Components;
Free promotional items supplied with the product; and
Any other materials originally included with the order.

Krysant or the seller may conduct reasonable verification checks before approving a refund, replacement or other resolution.
Verification may include reviewing photographs, videos, serial numbers, model numbers, packaging, shipping labels, product condition, return tracking or other information reasonably necessary to determine the nature of the issue.
A return may be refused or a refund may be reduced where permitted if Krysant reasonably determines that:

The product was materially damaged while in the customer’s possession;
A different product was returned;
The product was materially altered;
Significant components or accessories are missing;
The product was used substantially beyond what was reasonably necessary to inspect it; or
There is evidence of fraudulent or abusive return activity.

These restrictions do not normally apply where the product was received damaged, defective, incorrect or materially different from the product ordered.
Electronic Devices and Personal Information
Before returning an electronic product that stores personal data, customers must remove all personal information and, where appropriate:

Sign out of personal accounts;
Remove passwords;
Disable device-locking features;
Remove SIM cards or memory cards;
Back up required data; and
Perform an appropriate factory reset.

Krysant and its sellers are not responsible for personal information left on a returned device except to the extent responsibility cannot legally be excluded.
Non-Returnable Items
Products identified as Non-Returnable on the product detail page cannot ordinarily be returned because of their nature, hygiene requirements, customization, safety requirements, transportation restrictions or other applicable conditions.
However, a Non-Returnable product may still qualify for a refund, replacement, or other appropriate resolution if it was delivered:

Damaged;
Defective;
Incorrect;
Incomplete;
Counterfeit;
Unsafe; or
Materially different from its product description.

Krysant or the seller may request information or evidence to confirm the problem before approving a refund or replacement.
Where necessary, Krysant may also arrange collection or provide special disposal or return instructions.
Replacement Availability
A replacement may be offered only when the same seller has the same eligible product, variation and quantity available.
If an identical replacement is unavailable, Krysant or the seller may provide a refund instead of a replacement.
A replacement order may be created at no additional product cost to the customer.
Where required, the original product must be returned using the provided return method.
2. Return Policy Types and Descriptions: 30 Days Returnable
The item is eligible for return within 30 days of the estimated delivery date, subject to the applicable product and category conditions.
Where the return is because the product is damaged, defective, incorrect, incomplete, or materially different from its description, Krysant or the seller may provide:

A replacement;
A full refund;
A partial refund with the customer’s agreement;
A replacement component;
Repair or warranty support where appropriate; or
A returnless refund or replacement.

For a normal change-of-mind return, the product should be returned in substantially the same condition in which it was received.
30 Days Free Returns
Items carrying the Free Returns designation may be returned within 30 days of the estimated delivery date without charging the customer normal return shipping costs for an eligible return.
The product must satisfy the applicable return conditions.
Where applicable, clothing, footwear, jewelry or fashion accessories should be returned unworn, unaltered and with tags, packaging and accessories.
30 Days Free Returns & Exchange
Eligible fashion products may be returned within 30 days of the estimated delivery date.
Customers may also request an exchange for another eligible:

Size;
Color; or
Variation,

subject to product availability.
If the requested variation is unavailable, the customer may return the item for a refund.
Returned fashion items must generally be unworn, unwashed, unaltered, and include original tags and accessories where applicable.
30 Days Replacement or Refund
The item is eligible for a replacement or refund within 30 days of the estimated delivery date where it arrives:

Damaged;
Defective;
Incorrect;
Incomplete; or
Materially different from the listing.

For certain products, troubleshooting, manufacturer warranty support, or additional verification may be required before the final resolution is provided.
Special Return / Freight Return
Large, heavy, fragile, or oversized products may require a scheduled return pickup rather than a normal parcel return.
Where approved, Krysant or the seller will provide appropriate return or collection instructions.
Seller-fault pickup costs will normally be paid by the seller.
Non-Returnable
The item is not eligible for an ordinary return.
However, if the item arrives damaged, defective, incorrect, unsafe, or materially different from its listing, the customer may contact Krysant to request an appropriate resolution.
Krysant may request evidence or arrange collection before approving a refund or replacement.
Customizable Products – Non-Returnable
Customized or personalized products are generally non-returnable once production or customization has started.
However, customers may request a refund or other appropriate resolution if the product:

Arrives damaged;
Is defective;
Contains incorrect customization caused by the seller;
Is materially different from the order; or
Does not match the customization instructions submitted by the customer.